1. Help us understand the issue
For account or shop support, include your account email, shop URL, the action you attempted and any error message. For billing, add the invoice number and payment date. For a privacy request, describe the information and action requested.
2. Complaints and escalation
Describe what happened, when it happened and the outcome you are seeking. Keep a copy of your message and any reference provided. Contact the merchant first about its goods, delivery or returns. Report suspected platform abuse to AURA with the shop URL.
If the first reply does not resolve the issue, request a further review and include the original reference. Legal, consumer and data protection complaint routes remain available where applicable. Any applicable legal response periods remain in effect.
3. Share safely
Never send passwords, two-factor recovery codes, private API keys or full card details. Remove unnecessary customer information from screenshots. If identity verification is needed, agree a secure method with the team first.
Service provider details
- Operator
- AURA Shop Demo (sample operator)
- Business registration
- DEMO: not a registered SSM number
- Business address
- Sample business address, Kuala Lumpur, Malaysia
- Support email
- support@example.com
- Privacy contact
- privacy@example.com
